Updated: 5.2.2026

These Subscription Terms apply to the use of the HeiaHeia Pro Plan when the service is purchased via Paddle (the “Service”). By purchasing the Service, the purchaser (the “Customer”) agrees to comply with these Terms, as well as HeiaHeia’s Privacy Policy and General Terms of Service.

Payment processing, invoicing, subscription management, and tax handling are provided by Paddle, which acts as the Merchant of Record for the transaction. Paddle is responsible for collecting payment from the Customer and remitting the applicable fees to HeiaHeia.

Service Provider

The Service itself is provided by:

HeiaHeia Oy (Business ID: 3115720-3)
Terkko Health Hub, Haartmaninkatu 4, Building 14
FI-00290 Helsinki, Finland

Purpose

The Customer intends to use the HeiaHeia Service to promote employee wellbeing. Employees of the Customer are given access to the HeiaHeia platform (the “Service”), which enables setting, tracking, and encouraging various wellbeing-related goals.

Scope of Service, License, and Intellectual Property

The Customer is granted a limited, non-exclusive, and non-transferable right to use the HeiaHeia Service for wellbeing promotion purposes for the Customer’s employees during the term of this Agreement.

The Service includes:

• A limited right to use the HeiaHeia application (iOS, Android, and web)
• A defined number of members who can be added to the HeiaHeia community. If the number of added members exceeds the amount included in the selected package, HeiaHeia reserves the right to charge the Customer for additional users according to the then-current pricing
• Selected features according to the HeiaHeia Pro plan

A “member” means one (1) employee of the Customer invited to participate in the HeiaHeia program, either by email invitation or via a sign-up code.

Except for the limited right of use expressly granted under this Agreement, no intellectual property rights are transferred or assigned between the parties. All intellectual property rights in and to the Service, including software, platform functionality, designs, documentation, and related materials, remain the exclusive property of HeiaHeia Oy.

The Supplier shall take reasonable care to ensure that the Service provided does not knowingly infringe the intellectual property rights of any third party.

Each party retains ownership of its respective trademarks, trade names, logos, and other intellectual property. Any permitted use of the other party’s intellectual property rights, including for reference or marketing purposes, shall cease immediately upon termination or expiration of this Agreement, unless otherwise agreed in writing.

Responsibilities and Obligations

The Customer is responsible for ensuring that the Service is used only for lawful and agreed purposes.

HeiaHeia shall not be liable for:

• Any indirect or consequential damages (including business interruption)
• Errors, interruptions, or disruptions caused by third parties or external service providers, including but not limited to Paddle

Fees, Payments, and Taxes (Paddle)

• All fees, payments, invoicing, subscription renewals, and applicable taxes (including VAT) are handled by Paddle as Merchant of Record
• Pricing, billing cycles, and renewal terms are defined in the applicable Paddle checkout, order confirmation, or invoice
• The Customer’s payment agreement is entered into with Paddle
• Any questions regarding payment methods, invoices, taxes, or refunds should be directed to Paddle, unless otherwise stated

Data Protection and Personal Data

Use of the Service requires the processing of personal data. All personal data is processed in accordance with HeiaHeia’s Privacy Policy and the Data Processing Agreement (DPA), which forms an integral part of these Terms.

Reference

Unless otherwise agreed in writing, HeiaHeia may use the Customer’s name and logo, as well as a general, non-confidential description of the cooperation, as a reference. This right does not entitle HeiaHeia to disclose any confidential information received under this Agreement.

Term and Termination

The Service starts on the earlier of:

• the agreed go-live date, or
• the backstop date specified in the applicable order confirmation

The Service remains valid for the selected subscription period (e.g. fixed-term, monthly, or annual).

Cancellation terms are defined in the applicable quote or order confirmation. No refunds are provided for unused subscription periods unless otherwise required by mandatory law.

No refunds are provided for unused subscription periods unless otherwise required by mandatory law or explicitly stated in the applicable Paddle terms

Governing Law and Dispute Resolution

These Terms and the provision of the Service by HeiaHeia are governed by Finnish law, excluding conflict-of-law provisions.

The parties shall endeavor to resolve disputes through negotiation. If no settlement is reached, disputes arising from the Service provided by HeiaHeia shall be finally settled in the Helsinki District Court, Finland.

For clarity, disputes related solely to payment processing may be subject to Paddle’s applicable terms and dispute resolution procedures.

Other Terms

HeiaHeia reserves the right to update these Terms from time to time. The current version will be made available on HeiaHeia’s website and/or within the Service.

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