My account
Get a demo

HeiaHeia Pro Plan – Subscription Terms

Updated: 30.1.2026

These Subscription Terms apply to the use of the HeiaHeia Pro Plan when the service is purchased directly from HeiaHeia Oy (the “Service”). The purchaser (the “Customer”) agrees to comply with these Terms, as well as HeiaHeia’s Privacy Policy and General Terms of Service.

Service Provider

The Service is provided by:

HeiaHeia Oy (Business ID: 3115720-3)
Terkko Health Hub, Haartmaninkatu 4, Building 14
FI-00290 Helsinki, Finland

Purpose

The Customer intends to use the HeiaHeia Service to promote employee wellbeing. Employees of the Customer are given access to the HeiaHeia platform (the “Service”), which enables setting, tracking, and encouraging various wellbeing goals.

Scope of Service, License, and Intellectual Property

The Customer is granted a limited, non-exclusive, and non-transferable right to use the HeiaHeia Service for wellbeing promotion purposes for the Customer’s employees during the term of this Agreement.

The Service includes:

  • A limited right to use the HeiaHeia application (iOS, Android, and web)
  • A defined number of members who can be added to the HeiaHeia community. If the number of added members exceeds the amount included in the selected package, HeiaHeia reserves the right to charge the Customer for additional users according to the then-current pricing
  • Selected features according to the HeiaHeia Pro plan

A “member” means one (1) employee of the Customer invited to participate in the HeiaHeia program, either by email invitation or via a sign-up code.

Except for the limited right of use expressly granted under this Agreement, no intellectual property rights are transferred or assigned between the parties. All intellectual property rights in and to the Service, including software, platform functionality, designs, documentation, and related materials, remain the exclusive property of HeiaHeia Oy.

The Supplier shall take reasonable care to ensure that the Service provided does not knowingly infringe the intellectual property rights of any third party.

Each party retains ownership of its respective trademarks, trade names, logos, and other intellectual property. Any permitted use of the other party’s intellectual property rights, including for reference or marketing purposes, shall cease immediately upon termination or expiration of this Agreement, unless otherwise agreed in writing.

Responsibilities and Obligations

The Customer is responsible for ensuring that the Service is used only for lawful and agreed purposes.

HeiaHeia shall not be held liable for:

  • Any indirect or consequential damages (including business interruption)
  • Errors or disruptions caused by third parties or external service providers

Fees, Invoicing, and Taxes

  • The Service is invoiced directly by HeiaHeia Oy in accordance with the applicable quote or order confirmation.
  • Prices are exclusive of VAT and other applicable taxes unless otherwise stated.
  • The Customer is responsible for any local taxes, withholding taxes, or similar charges required by law.
  • If withholding tax is required, the Customer shall gross up the payment so that HeiaHeia receives the full net amount agreed in the applicable quote, unless otherwise agreed in writing.

Price Adjustments:

The Supplier reserves the right to increase prices annually by up to 4% to account for general increases in operating costs and inflation. Any such price increase shall take effect at the start of a new contract period.

If the annual price increase exceeds 4%, the Supplier shall notify the Customer of the new pricing for the next contract period no later than 90 days before the end of the current contract period.

Data Protection and Personal Data

Use of the Service requires the processing of personal data. All personal data is processed in accordance with HeiaHeia’s Privacy Policy and the Data Processing Agreement (DPA), which forms an integral part of these Terms.

Reference

Unless otherwise agreed in writing, HeiaHeia may use the Customer’s name and logo, as well as a general description of the cooperation, as a reference. This right does not entitle HeiaHeia to disclose any confidential information received under this agreement.

Term and Termination

The Service starts on the earlier of:

  • the agreed go-live date, or
  • the backstop date specified in the applicable quote or order confirmation.

The Service remains valid for the selected subscription period (e.g. fixed-term, monthly, or annual).

Cancellation terms are defined in the applicable quote or order confirmation. No refunds are provided for unused subscription periods unless otherwise required by mandatory law.

Governing Law and Dispute Resolution

This Agreement is governed by Finnish law.

The parties shall endeavor to resolve disputes through negotiation. If no settlement is reached, disputes shall be finally settled in the Helsinki District Court, Finland.

Confidentiality

“Confidential Information” means any non-public information a party shares with the other that is marked confidential or should reasonably be understood as confidential, including but not limited to all Customer Data shared in HeiaHeia. Each party will use it only for the execution of this Agreement, protect it with reasonable care, and disclose it only to personnel/contractors who need it and are bound by similar confidentiality duties. Confidential Information excludes information that is public without breach, previously known, independently developed, or lawfully received from a third party. These duties last during the Subscription Term and 3 years after; trade secrets as long as they remain trade secrets; and Customer Data as long as it is retained. Legally required disclosures are limited to what’s required, with notice where permitted.

Customer data vs. User data

In HeiaHeia, end-users own and control their own personal data (“User data”). The service includes a free subscription level, which end-users can utilise prior to joining any premium services levels, and can continue utilising, if their access to a premium service is discontinued for any reason.

In this agreement, “Customer data” is defined as data uploaded to the service by customer admin users (excluding these users’ own User data) or by HeiaHeia representatives on behalf of the customer.

Transfer and amendment of the agreement

The Customer may not assign or transfer this Agreement, in whole or in part, without the prior written consent of HeiaHeia Oy.

HeiaHeia Oy may assign or transfer this Agreement, in whole or in part, in connection with a transfer of its business, merger, acquisition, corporate restructuring, or to an affiliate, upon written notice to the Customer.

Any permitted transfer shall be notified to the other party in writing.

Other Terms

HeiaHeia reserves the right to update these Terms from time to time. The current version will be made available on HeiaHeia’s website and/or within the Service.

Documents