Updated: 13.10.2025

These Subscription Terms apply to the use of the HeiaHeia Team Plan when the service is purchased via Paddle (the “Service”). The purchaser (the “Customer”) agrees to comply with these Terms, as well as HeiaHeia’s [Privacy Policy] and [General Terms of Service]. The payment transaction is handled by Paddle (“Paddle”), who acts as the Merchant of Record.

Service Provider

The Service is provided by:

HeiaHeia Oy (Business ID: 3115720-3)
Terkko Health Hub, Haartmaninkatu 4, building 14, FI-00290 Helsinki, Finland

Purpose

The Customer intends to use the HeiaHeia Service to promote employee wellbeing. Employees of the Customer are given access to the HeiaHeia platform (the “Service”), which enables setting, tracking, and encouraging various wellbeing goals.

Scope of Service and License

The Customer is granted a limited, non-exclusive, non-transferable right to use the HeiaHeia Service for wellbeing promotion purposes to Customer’s employees.

The Service includes:

• A limited right to use the HeiaHeia application (iOS, Android, web)

• A defined number of members who can be added to the HeiaHeia community. If the number of added members exceeds the amount included in the selected package, HeiaHeia reserves the right to charge the Customer for the additional users according to the then-current pricing

• Selected features (Team plan)

A “member” means one (1) employee of the Customer invited to participate in the HeiaHeia program, either by email invitation or via a sign-up code.

Responsibilities and Obligations

The Customer is responsible for ensuring that the Service is used only for lawful and agreed purposes.

HeiaHeia shall not be held liable for:

• Any indirect damages (e.g., business interruption)

• Errors or disruptions caused by third parties

Data Protection and Personal Data

Using the Service requires the processing of personal data of users. All data is handled in accordance with HeiaHeia’s Privacy Policy.

Reference

The supplier may use the customer's name and logo as well as a general description of this assignment as a reference. For the sake of clarity, it is stated that the right of reference does not entitle the Supplier to disclose any confidential information or material received under this agreement to a third party

Term and Termination

The Service becomes active upon successful payment and remains valid for the selected subscription period (e.g., monthly or annual). The Customer may cancel the subscription in accordance with Paddle’s cancellation instructions. HeiaHeia does not offer refunds for unused subscription time.

Governing Law and Dispute Resolution

This Agreement is governed by Finnish Law. The parties shall endeavor to settle any differences by means of negotiation. If the negotiations do not lead to a settlement, any disputes arising from this agreement will be settled in the Helsinki District Court.

Other Terms

HeiaHeia reserves the right to update these Terms. The current version will be made available on the website and/or within the Service.

Contact:
support@heiaheia.com