Frequently Asked Questions
Q: What are the point rules?
A: Earn wellbeing points by category according to the following rules:
Steps: 1 step / 1 point
Exercise: 20 - 200 points / minute (depending on intensity)
Micro actions: 500 - points / micro action
Hobbies: 500 points / hobby, max 2500 points per day
Cheering: 100 points / cheer, max. 1000 points per day.
Note: The available categories and daily limits may vary depending on the workspace setup.
Read more here
Q: How can I register my activities to earn points?
A: To participate, use the HeiaHeia mobile app, or the browser version. Remember to allow HeiaHeia to read your steps from your phone's health app for easy participation.
- You can also connect your wearable (Garmin, Polar etc.) or Phone's health app (Google Fit, Apple Health, Health Connect) to import data (steps and exercises) to HeiaHeia
Q: I earn points from both my steps and an activity, like running. Do I get double points?
A: No. You earn points from the steps during your activity, and bonus points based on the duration and intensity of the activity. You don't need to worry about the double points - the system automatically rewards your activity!
Q: Where do I see my daily points?
A: You can see your daily points by category on the "My Day" card right from the app's homepage. You can also see how many points you scored for your individual performance directly in the news feed on the homepage.
Q: Where can I see the points for my team and other teams?
A: You can see the teams' points on the challenge leaderboards. Tap the game board on the apps' home page once to open it full screen. Select leadroboards from the bottom of the page. Note that not all challenges include teams.
Q: I joined the challenge before it started and earned points. Will these points count toward the challenge?
A: No, only points earned during the challenge period will be counted.
Q: Can I connect a wearable device to HeiaHeia?
A: You can connect your favourite wearable device when you sign up for the HeiaHeia app or later on via HeiaHeia's settings. Choose a direct connection to your device or connect via Apple Health, Google Fit or Health Connect. Wearable devices may input different data types of your choice to HeiaHeia: exercises, steps, sleep, etc.
Read more: https://support.heiaheia.com/connecting-a-wearable
Q: Can I connect Strava or other apps to HeiaHeia?
A: Yes you can. Give permission to Google Fit, Apple Health or Health Connect to read data from the other fitness app you use (e.g. Strava) and then give HeiaHeia access to read the same data from Google Fit, Apple Health or Health Connect. To avoid duplicate entries, connect only one wearable to HeiaHeia.
Q: What should I do if my wearable device is not syncing data to HeiaHeia?
A: First, make sure that the device or app has been connected to HeiaHeia correctly and that the required permissions are enabled. You can also try syncing in the source app, such as Garmin Connect, Polar Flow, or Apple Health, and check whether the data appears there. If the issue continues, disconnect the service and connect it again.
Q: Why are my workouts or steps not showing in HeiaHeia?
A: Your workouts or steps should first appear in the source app, such as Garmin Connect, Polar Flow, or Apple Health. If the data appears there but not in HeiaHeia, check that the connection is active and that the required permissions have been granted. There may also be a delay in syncing.
Q: Why are my workouts showing twice?
A: The most common reason is that the same workout or step data is coming to HeiaHeia from more than one source. Avoid connecting several services that send the same data. We recommend using one primary syncing source to prevent duplicate entries. If you use Apple Health or Health Connect, make sure the same workout isn't being saved to them from multiple sources.
Q: Should I connect my device directly, or through Apple Health or Health Connect?
A: We recommend using one clear syncing route. If a direct HeiaHeia integration is available for your device, that is usually the best option. Apple Health and Health Connect are useful when your device or app does not connect directly to HeiaHeia, but can share data through your phone’s health app. The most important thing is to avoid having several parallel connections for the same data.
Q: Who can see the data that I create in HeiaHeia?
A: You own all the data you create in HeiaHeia and can manage the privacy of your data. Sharing your exercises and other entries to other HeiaHeia users is managed with friendships. Users you have accepted as friends see all your non-private entries in their social feeds. If you mark entries as private, your friends will not see them.
Q: Can I share entries to all members of my community?
A: Yes, you can share HeiaHeia entries for all community members to see. To do this, you will need to manually select sharing to the "community wall" immediately after you have logged an entry in HeiaHeia, or later on by editing the entry.
Q: How do I select players / teams that I want to see on the "challenge gameboard"?
A: You see a preview of an ongoing challenge game board in the home page of the HeiaHeia app. Tap the button on the preview card to open a full screen game board. At the bottom of this page, choose leaderboards and tap "choose players" to select players and/or teams to follow on the challenge. Note that this depends on the settings of the challenge and may not be possible in all challenges.
Q: Where do I see my team and its members?
A: Go to the HeiaHeia app's second tab and scroll down to "Teams". Tap on your team (highlighted with a green check mark) and select "Show members".
Q: Can I integrate my existing HeiaHeia account with my organisation's HeiaHeia Pro?
A: Yes you can. Read a brief instructions below or more thorough here.
A) If you have received an invitation to join by email, accept the invitation on the same device as you are logged in to your HeiaHeia account.
B) If you are joining with a code, first login to your old HeiaHeia account. Tap the HeiaHeia logo at the top left of the application's home page and add the code provided by your employer.
Q: Can I create teams in HeiaHeia?
A: Yes you can. Choose "join or create a team" on the app's front page. Read more here: https://support.heiaheia.com/set-up-a-team-for-the-challenge
Note, in all cases it is not possible to create teams.
Q: Can I hide myself from the challenge gameboard and challenge leaderboards and still take part in the challenge?
A: Yes you can, but this may affect being eligible for possible challenge rewards. You can adjust your visibility and hide yourself from challenge leaderboards and community reports via HeiaHeia's settings.
Q: Can I hide my GPS tracks from my social feed?
A: Yes you can. Go to HeiaHeia's settings, select "Location data visibility" and then "disable". The GPS map will appear to your HeiaHeia feed, but is hidden from your HeiaHeia friends.
Q: I've forgotten my HeiaHeia account password. How can I create a new one?
A: You can change your previous password here. Enter the email you've created the HeiaHeia account and follow the instructions.
Read more from the HeiaHeia Support portal: https://support.heiaheia.com/for-end-users#heiaheia-pro