Accessibility Statement

This accessibility statement covers the HeiaHeia, MarsMars, and Spordivägi mobile services. As the provider of the services, HeiaHeia Oy aims to ensure that the mobile services meet the requirements for accessibility as laid down in the Act on the Provision of Digital Services (306/2019).

Fulfilment of requirements

The mobile services partly meet the requirements of the Act on the Provision of Digital Services (306/2019). Non-compliance with the accessibility regulations is mentioned below under Non-accessible content.

Non-accessible content

The following content and/or functions do not yet meet the accessibility requirements:

1. We do not offer an alternative to all time-based media (e.g. video).  Some legacy videos contain text and/or audio. We can select video content available in customer deliveries so that we do not include non-accessible legacy videos. (WCAG 1.2, WCAG 1.4)
2. Not all content can be presented in adjustable ways. Full-screen milestone map views are not fully accessible, and some users may experience difficulties navigating or interpreting the content with assistive technologies. You are able to access necessary content via other means, which are accessible. (WCAG 1.3)
3. Not all web pages we open from the apps are fully accessible.  For example, websites related to wearable devices are not under our control. (WCAG 4.1)
4. Most of the screens in the app break on largest zoom levels, as the user interface elements cannot contain the amounts of text required. (WCAG 1.4.4)
5. Some touch target areas are not fully accessible. Our user interfaces have been designed to work also on devices with small screens, which have a limited amount of screen real estate available for touch areas. (WCAG 2.5.3)
6. Our iOS apps cannot be used horizontally. The service has not been designed to be used in both portrait and landscape modes (excluding the video player).
7. Web views used for administrating the mobile service do not meet the accessibility requirements. These views are not for general use, but for limited special user groups.
8. There are certain limitations within the iOS platform that may affect the behavior of the focused element when returning to a view. Specifically, when navigating back to a previous screen or view within our iOS app, the focused element may sometimes return to the top of the page. We recognise that this behaviour can present challenges for users who rely on consistent focus placement, especially those using assistive technologies such as VoiceOver. While we have made efforts to mitigate this issue, the underlying limitations of the iOS platform prevent us from achieving a seamless experience in this aspect.

About this accessibility statement

This accessibility statement was first published on June 22, 2021. This statement was last reviewed and updated on November 5, 2025.  

Feedback and contacts

Have you noticed any accessibility concerns? Let us know and we will try to fix the problem as soon as possible!

Implementation procedure

If you notice any accessibility issues on the site, first send feedback to the site administrator. Please note that it may take up to 14 days for a reply to be forwarded to you. If you are not satisfied with the reply, or if you do not receive any response within two weeks, please give feedback to the Regional State Administrative Agency for Southern Finland. See the Agency’s website saavutettavuusvaatimukset.fi (available in Finnish and Swedish) for a description of how the complaint can be filed and how the matter will be handled.

Contact information of supervisory authority